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31 May 2018

ADP reveals new emergency care department at St Thomas' Hospital in London

ADP and Logan Construction have completed a major remodelling of one of London’s busiest hospitals to create a new emergency care pathway in a dedicated emergency floor. This will ensure that patients are cared for safely and efficiently, in a brighter, more comfortable environment.

A new clinical decisions unit is the last phase to be finished in a programme that brings together a new majors area, 62 acute assessment ward beds, emergency paediatric services, a children’s short stay unit and a centralised urgent care centre. The new resuscitation area, with larger treatment cubicles and dedicated trauma and isolation rooms now sits in the heart of the department.

The emergency department at St Thomas’ sees more than 140,000 patients coming through its doors each year, including 27,000 children. By co-locating all emergency services in one zone, patients can be directed to the relevant area depending on the severity of their needs. Patients with less serious conditions will be treated by GPs and emergency nurse practitioners.

Artwork funded by Guy’s and St Thomas’ charity and developed with Art in Site, arts consultants, was implemented to create a welcoming environment and help patients navigate their way to the right area.

(Image credit to Art In Site)

Departments are divided by colour and well known London landmarks, helping people identify with their surroundings. This was important in humanising clinical environments, which combined with integrated patient information, makes them more legible to reduce stress and anxiety. The integration of information into the care pathway is inspired by the Design Council publication - ‘Reducing Violence and Aggression in A&E – through a better experience’. A bespoke solution was developed to work through the entire pathway. 

In the paediatric emergency care department, ADP worked with Art in Site and the user team to integrate cartoon characters and local landmarks created by Japanese artist Kiriko, ‘Taking the ouch out of A&E’, is designed to communicate to children that they are safe and being cared for, and to distract them during difficult or painful procedures. The graphics also enable children to learn about their body and their illness, and how to stay healthy and safe.

Consultations were held with staff and patients on every aspect of the design. The use of Building Information Modelling (BIM) enabled the team to coordinate and speed up the design process, and allow eight separate user groups to understand and approve the design as it developed. ADP designed a number of standard components withthe Guy’s and St Thomas’ team to allow shared use and flexibility and ensure future proofing.

(Image credit to Art In Site)

ADP worked with Logan Construction to keep the department in live operational use throughout each phase of development.

Clinical lead Dr Katherine Henderson said: “Our new department will improve the quality of care as well as the overall experience of patients requiring emergency treatment.

“I am incredibly proud of the fact that such a huge redevelopment has been carried out while existing emergency services have remained open 24-hours-a-day and can’t thank our staff enough for their patience and dedication.”

Dr Simon Eccles, consultant in emergency medicine who led work to transform the emergency care at St Thomas’, said: “We now have state-of-the-art facilities to help us treat increasing numbers of patients but this project wasn’t just about increasing capacity.

“By creating a new Emergency Floor we have been able to improve the patient journey for all our patients by ensuring we have the right facilities to treat them all in one place.

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